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DriveTrack Plus® is a powerful prepaid card that provides complete fleet management solution to our customers.
It offers the fleet operators an unbeatable combination of control, convenience, security and attractive reward points. This innovative payment device is designed for efficient management of fleet through greater control over fuel consumption and operating costs.
DriveTrack Plus ® also offers fuel management and gifting solution to corporate and bulk buyers of fuel.
DriveTrack Plus ® card can be used for purchase of fuel and lubricants at participating HPCL petrol pumps spread across the length and breadth of the country.
List of HPCL petrol pumps accepting DriveTrack Plus ® cards can be obtained by logging in to www.drivetrackplus.com or by calling our 24x7 call centre number 1800-10-39811.
TYPES OF CARDS ISSUED
In order to provide both flexibility and security, we provide our customers with two types of cards, viz., one customer specific Control Card for managing the CCMS account and a User Card for managing fuel requirement of vehicles. These cards are PIN protected to ensure authorized usage, only by bonafide customers.
CONTROL CARD
Each customer gets one Control Card which gives access to Central Cash Management system (CCMS). CCMS is the central loyalty account of the customer, which is used for managing flow of funds by the customer for reloading different User Cards (described later). Customer can use his/her Control Card number and control PIN for transactions like recharging CCMS account, CCMS balance enquiry, redemption request, enquiry for DriveStars™ at any participating HPCL retail outlet.
USER CARD
Fleet customer gets a User card for each of the vehicles applied for. Each User Card is vehicle specific and is personalized with the vehicle number printed on it. Customer has an option to get generic cards, however with certain conditions.
However, in case of corporate customers, the user card can have the name of the user on it. For customer with attached vehicles, the card will be generic without being vehicle specific.
The User Card carries an e-purse on it which can be loaded with money drawn from CCMS for future purchase of fuel and lubes. The User Card can be used for transactions like sale, cash reload, balance transfer, balance enquiry,vehicle tracking etc.
CARD SECURITY
The cards have a PIN based security feature. Hence, only authorized users shall be able to carry out transactions using the cards. In order to provide better security and control on transactions, the Control Card has a separate PIN (enclosed within). The PIN can be seen by logging into www.drivetrackplus.com. It is the sole responsibility of the customer to ensure that PIN/Passwords/Web Log-In etc. are used by authorized/bonafide users only and must be kept safely with appropriate authority.
The Control Card / User Card gets blocked when wrong PIN is entered three times continuously. In case the card gets blocked, please contact our customer care centre for unblocking the card.
CENTRAL CASH MANAGEMENT SYSTEM (CCMS)
A central cash management system (CCMS) uses a central account for all cash transactions of the User Cards.
All the User Cards are linked to this account. The individual User Cards can reload money from the CCMS account based on limits assigned to them.
Moreover, if customer feels that some money is lying unused in a User Card, the money can be transferred from the User Card to the customer's CCMS account using the Balance Transfer function at the EDC terminal at any participating HPCL petrol pump. Money loaded in CCMS account is available for reload on any other User cards, as explained previously.
RECHARGING CCMS
SETTING CCMS RELOAD LIMITS FOR USER CARDS
Limits can be set by the customer for any/all user cards by logging into www.drivetrackplus.com or by sending a sms.
Various User Card Allocation Limits available are Unlimited (default setting), Daily Reload Limit and One Time Reload Limit. Customer has to choose as per his/her convenience. For Corporate customers, Monthly Limit and One Time Limit options are available. Only 'one-time limit' can be set once for setting limit of gift cards by the customer.
USAGE OF USER CARD
ACTIVATION OF USER CARD
Freshly issued user cards need to be activated before using them for any transaction. To activate any User Card, the customer has to visit the nearest participating HPCL petrol pump and securely change the default PIN (0000) to a new PIN (any 4-digit number) through a terminal operation.
LOADING THE USER CARD
DriveTrack Plus ® user card, being a prepaid card needs to be loaded before one starts using them. This can be loaded from the options available in DriveTrack Plus ® website or through SMS. The minimum load amount for each card is Rs. 100/- and all further reload amounts can be in multiples of Rs.100/-. The e-purse limit of the User Card is Rs. 50,000/-, which means that the maximum amount which a card can hold at any time is Rs. 50,000/-. The DriveTrack Plus® card can be loaded in the following ways:
PURCHASE USING THE USER CARD
BALANCE TRANSFER FROM ANY USER CARD TO CCMS ACCOUNT
In case some surplus amount is lying in any User card, customer can transfer the amount from the User Card to his/her CCMS account which can be utilized to reload any other User card.
Balance Transfer can be done in the following way:
Using balance transfer, customer can carry out optimum utilization of his/her working capital so that money doesn't lie idle in any user card. For further details on card transactions please visit the FAQ section on our website.
REWARD POINTS - DRIVESTARS™
Reward points awarded in DriveTrack Plus ® program are called DriveStars™. Membership of DriveTrack Plus ® program entitles the member the right to earn DriveStars ™, which can be redeemed for rewards. Members will earn DriveStars ™ on fuel and lubricant purchases carried out using DriveTrack Plus ® card at participating HPCL petrol pumps basis applicable slabs. The points earned for purchases for all cards will be clubbed and credited to customer's rewards pool as DriveStars ™.
NOTE: DriveStars™ earned are valid for a period of 3 years.
DRIVESTARS™ BALANCE ENQUIRY
DriveStars ™ accrued can be found by using any of the following ways,
REDEEMING DRIVESTARS™
A minimum of 25000 DriveStars™ can be redeemed at a time. For redeeming more than 25000 DriveStars ™ at a time, the number of DriveStars ™ is to be redeemed should be in multiples of 5000.
The DriveStars ™ can be redeemed against fuel or lubes and also on gift items consisting of electronic / apparel / lifestyle items etc. The DriveStars™ shall be redeemed to the nearest rupee value. The call centre can be contacted for details.
For redeeming DriveStars™, the customer can register a redemption request using any of the following ways:
The mode of redemption shall be as determined by HPCL from time to time. The details can be obtained from our customer care centre or our website www.drivetrackplus.com. Gift redemption can only be requested by the customer by logging in to www.drivetrackplus.com
OTHER BENEFITS
MIS REPORT
Customer can get the information on all fuel purchases done using User Cards immediately (immediately for online transactions and after settlement for offline transactions) after the transactions. Such report can be downloaded by select the card number and the desired period (maximum any 31 days) and customer can get all the details like vehicle number, quantity of fuel purchased and price, odometer reading, distance traveled, DriveStars ™ earned etc.
Customer can also view the consolidated transaction details of the entire fleet on the website.
A quarterly statement is also mailed at the address provided in the application form. For information on how to read MIS report, the FAQ section of our website can be visited or our customer care can be contacted.
VEHICLE TRACKING
DriveTrack Plus ® offers an unmatched advantage to track a vehicle's real time movement.
All the driver has to do is to present the user card at the participating HPCL petrol pump to carry out a tracking transaction irrespective of whether he does any other transaction or not. This information is captured and immediately updated on our website. Customer can access this information by logging on our website (through Vehicle Tracking option) or through the toll free customer care number.
INSURANCE COVER FOR DRIVERS AND HELPERS
Every DriveTrack Plus ® card comes with a free Accidental Death Insurance* cover of Rs 1 lakh each for driver and helper of the vehicle for which the card has been issued. The policy covers the driver and helper whosoever is driving the vehicle, provided that DriveTrack Plus ® card was active in previous month. However, the information must be given immediately to the concerned HPCL Marketing Officer after the unfortunate occurrence.
For detailed claim procedure in this regard, please visit program website or contact local HPCL Marketing Officer.
SMS FACILITY (FOR REGISTERED MOBILE NOS.)
As an added feature, we have introduced SMS facility to inform our customers about the transactions taking place at our retail outlets by their cards.
When the DriveTrack Plus ® card is dispatched, the customer will receive an sms informing the date of dispatch as well as the AWB no. and name of the courier.
Once the card starts transacting, customer will start receiving status of sale, reload, CCMS reload, CCMS recharge, control PIN change, balance transfer, tracking, offline sale, EFT recharge, user card unblocking, redemption request, credit of DriveStars ™ and many more.
Customer can check the current CCMS Balance (by typing 'CCMSBAL') as well as DriveStars ™ (reward points) available (by typing 'PTSAVAIL') in the DriveTrack Plus ® account. The sms needs to be sent to 9222232255.
Customer can even send an sms to 9222232255 through customer's registered mobile number(by typing to set limit once on the user card and the user card holder can do a CCMS reload transaction on the EDC at any participating HPCL outlet.
Certain sms facilities will not be applicable for corporate customers. The customer has a facility to choose the SMS he/she wishes to receive by logging into the DriveTrack Plus ® website. Conditions apply.
PUMP LOCATOR WITH MAP
"Pump Locator", available on www.drivetrackplus.com, enables to search for DriveTrack Plus ® outlets in any City/District/Highway etc. Each outlet is represented by a balloon in the map. By clicking on the balloon, one can get the address and contact details of the pump. HPCL has value added facilities like ATM, Dhaba etc. located at many pumps. The search options to pumps are on the basis of one or more search criteria i.e DriveTrack Plus ® pumps with ATM, DriveTrack Plus ® pumps with Dhaba etc.
While the default setting of the search function is pumps with DriveTrack Plus® terminals, there is also an option to see all pumps by selecting option - all pumps.
EFT
EFT (Electronic Fund Transfer) transaction is a seamless and hassle free transaction to recharge CCMS account online without visiting any petrol pump. Customer can do it at his/her own convenience and time. The CCMS account will get credited on the same day for RTGS and in the very next day for NEFT, though time may vary for NEFT and RTGS and is as per banking procedures. Customer can load money on user cards from CCMS account afterwards by setting limits.
In order to use the facility, the customer has to be registered. To be registered, a written request to our concerned HPCL Marketing Officer needs to be given. Once the registration is through, our concerned marketing officer will confirm the customer the virtual account number along with other relevant details.
After the confirmation is received, the customer can add HPCL Drive Track as a beneficiary online (if one has online banking facility). Once the bank of the customer adds this account as a beneficiary, customer will receive a confirmation from them. Then, the EFT can start from the customer's account to his/her mapped CCMS account.
The customer can also advise his/her local branch for doing the EFT providing them the details.
Customers who use EFT mode of payment for CCMS recharge may get additional DriveStars™. Further details can be obtained by contacting the concerned HPCL's Marketing Officer.
USING DRIVETRACK PLUS® WEBSITE *
One requires a web login user ID and password each time he/she needs to use his/her online account for any transaction.
The web login and password are provided with this mailer.
With DriveTrack Plus® web access, the advantages that can be obtained;
It is the responsibility of customer to keep the password and user ID safely with him/her. These must not be disclosed to anybody. HPCL will not be responsible for any fraudulent transaction resulting out of such practice.
All these features and many more are just a click away on our website www.drivetrackplus.com .
* Conditions Apply
ADDITIONAL DRIVETRACK PLUS® CARDS
If customer requires additional DriveTrack Plus ® cards, an application form for additional cards available at the participating petrol pumps or with HPCL Marketing Officers, can be filled in and sent across to the concerned HPCL Marketing Officer along with the fee of Rs. 50/- for every additional card.
Alternatively, a request can be placed by calling our customer care centre at 1800-10-39811 for our representative to contact.
style="color: #073b76;font-size:16px;"VALIDITY OF DRIVETRACK PLUS® CARD
DriveTrack Plus ® card is valid for a period of 3 years from the date of issuance. However, in case a card expires with balance on it, remaining balance on card will be transferred to replacement card.
MORE ON DRIVETRACKPLUS CARD
For further information or query on the DriveTrack Plus ® card, our 24 hours toll free customer care centre 1800-10-39811 can be contacted or our website, www.drivetrackplus.com can be visited.
For the purpose of this Web Site, HPCL stands for Hindustan Petroleum Corporation Limited having its registered office at Petroleum House, 17, Jamshedji Tata Road, Mumbai - 400020, Maharastra, India.
As a general rule, this website does not collect Personal Information about you when you visit the site automatically. You can generally visit the site without revealing Personal Information, unless you choose to provide such information. If the HPCL DriveTrack Plus website requests you to provide personal information, adequate security measures will be taken to protect your personal information.
SITE VISIT DATA:
This website records your visit and logs the following information for statistical purposes: your server's address; the name of the top-level domain from which you access the Internet (for example, .gov, .com, .in, etc.); the type of browser you use; the date and time you access the site; the pages you have accessed and the documents downloaded and the previous Internet address from which you linked directly to the site. We will not identify users or their browsing activities, except when a law enforcement agency may exercise a warrant to inspect the service provider's logs.
COOKIES
When you visit some websites, they may download small pieces of software on your computer/browsing device known as cookies. Some cookies collect personal information to recognize your computer in the future. We only use non-persistent cookies or "per-session cookies".
Per-session cookies serve technical purposes, like providing seamless navigation through this website. These cookies do not collect personal information on users and they are deleted as soon as you leave our website.
The cookies do not permanently record data and they are not stored on your computer's hard drive. The cookies are stored in memory and are only available during an active browser session. Again, once you close your browser, the cookie disappears.
EMAIL MANAGEMENT
Your email address will only be recorded if you choose to send a message. (For example, Know more about DriveTrack Plus) It will only be used for the purpose for which you have provided it and will not be added to a mailing list. Your email address will not be used for any other purpose, and will not be disclosed, without your consent.
COLLECTION OF PERSONAL INFORMATION:
If HPCL DriveTrack Plus website requests you for any other Personal Information you will be informed how it will be used if you choose to give it. If at any time you believe the principles referred to in this privacy statement have not been followed, or have any other comments on these principles, please notify the webmaster through the contact us page.
Note: The use of the term "Personal Information" in this privacy statement refers to any information from which your identity is apparent or can be reasonably ascertained.
This website is designed, developed and maintained by Hindustan Petroleum Corporation Limited (HPCL), Government of India.
Though all efforts have been made to ensure the accuracy and currency of the content on this website, the same should not be construed as a statement of law or used for any legal purposes. In case of any ambiguity or doubts, users are advised to verify/check with the Department(s) and/or other source(s), and to obtain appropriate professional advice. Under no circumstances will this Department be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or in connection with the use of this website.
These terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the jurisdiction of the courts of India.
The information posted on this website could include hypertext links or pointers to information created and maintained by non-Government/private organisations.HPCL is providing these links and pointers solely for your information and convenience. When you select a link to an outside website, you are leaving the HPCL website and are subject to the privacy and security policies of the owners/sponsors of the outside website.
HPCL does not guarantee the availability of such linked pages at all times.
COPYRIGHT STATEMENT:
Material featured on this site may be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where the material is being published or issued to others, the source must be prominently acknowledged. However, the permission to reproduce this material does not extend to any material on this site, which is explicitly identified as being the copyright of a third party. Authorization to reproduce such material must be obtained from the copyright holders concerned.
HYPERLINKING POLICY:
We do not object to you linking directly to the information that is hosted on our site and no prior permission is required for the same. However, we would like you to inform us about any links provided to our site so that you can be informed of any changes or updations therein. Also, we do not permit our pages to be loaded into frames on your site. Our website's pages must load into a newly opened browser window of the user.
In addition, at many places in this website, you shall find links to other websites (external links). These external links have been placed for your convenience.HPCL is not responsible for the contents and reliability of the linked websites and does not necessarily endorse the views expressed in them. We cannot guarantee that these links will work all the time and we have no control over availability of linked pages.
The Terms and Conditions contained herein shall apply to any person ("User") using the services for making payments through an online payment gateway service ("Service") offered jointly by HDFC Bank Ltd. and Avenues India Pvt Ltd (Payment Gateway Service provider), through DriveTrack Plus website i.e. www.drivetrackplus.com Each User is therefore deemed to have read and accepted these Terms and Conditions.
A. Privacy Policy
HPCL respects and protects the privacy of the individuals that access the information and use the services provided through them. Individually identifiable information about the User is not willfully disclosed to any third party without first receiving the User’s permission, as covered in this Privacy Policy.
This Privacy Policy describes HPCL’s treatment of personally identifiable information that HPCL collects when User on the HPCL’s DriveTrack Plus website. HPCL does not collect any unique information about the User (such as User’s name, email address, age, gender etc.) except when the User specifically and knowingly provide such information on the Website. Like any business interested in offering the highest quality of service to clients, HPCL may, from time to time, send email and other communication to the User tell them about the various services, features, functionality and content offered by HPCL’s DriveTrack Plus website or seek voluntary information from you.
Please be aware, however, that HPCL will release specific personal information about the User if required to do so in the following circumstances:
B. General Terms and Conditions For Online-Payments
C. Limitation of Liability
D. Miscellaneous Conditions :
E. Debit/Credit Card, Bank Account Details
F. Personal Information
G. Payment Gateway Disclaimer
The Terms and Conditions contained herein shall apply to any person ("User") using the services for making payments through an online payment gateway service ("Service") offered jointly by Payment Gateway Service provider, through DriveTrack Plus website i.e. www.drivetrackplus.com Each User is therefore deemed to have read and accepted these Terms and Conditions.
A. Privacy Policy
HPCL respects and protects the privacy of the individuals that access the information and use the services provided through them. Individually identifiable information about the User is not wilfully disclosed to any third party without first receiving the User’s permission, as covered in this Privacy Policy.
This Privacy Policy describes HPCL’s treatment of personally identifiable information that HPCL collects when User on the HPCL’s DriveTrack Plus website. HPCL does not collect any unique information about the User (such as User’s name, email address, age, gender etc.) except when the User specifically and knowingly provide such information on the Website. Like any business interested in offering the highest quality of service to clients, HPCL may, from time to time, send email and other communication to the User tell them about the various services, features, functionality and content offered by HPCL’s DriveTrack Plus website or seek voluntary information from you.
Please be aware, however, that HPCL will release specific personal information about the User if required to do so in the following circumstances:
B. General Terms and Conditions For Online-Payments
C. Limitation of Liability
D. Miscellaneous Conditions :
E. Debit/Credit Card, Bank Account Details
F. Personal Information
G. Payment Gateway Disclaimer
| Mode | Net Charges (taxes applicable additionally) |
|---|---|
| Debit Card =< 2K | Rs. 4/- per transaction |
| Debit Card => 2K | Rs. 14/- per transaction |
| Credit Card | 0.85% |
| Commercial Card - On Us [HDFC] | 1.3% |
| Commercial Card - Off Us | 1.3% |
| UPI | As per RBI Guidelines [NIL] |
| Net Banking | |
| AXIS | Rs 10/- per Transaction |
| ICICI | Rs 11/- per Transaction |
| HDFC | Rs 10/- per Transaction |
| SBI | Rs 8/- per Transaction |
| J&K Bank | 1.50% |
| Kotak Mahindra Bank | Rs 9/- per Transaction |
| Others | Rs 6/- per Transaction |
| Mode | Charges |
|---|---|
| Debit Card =< 2K | Rs. 4/- per transaction |
| Debit Card => 2K | Rs. 14/- per transaction |
| Credit Card | 0.85% |
| Commercial Card - On Us [HDFC] | 1.3% |
| Commercial Card - Off Us | 1.3% |
| UPI | NIL |
| Net Banking - HPCL bears | |
| AXIS & ICICI | Rs 10/- per Transaction |
| HDFC | Rs 8/- per Transaction |
| SBI | Rs 8/- per Transaction |
| J&K Bank | 1.50% |
| Others | Rs 6/- per Transaction |
| Payment Mode | Transaction Charges |
|---|---|
| Credit Card( Domestic ) | 0.85% |
| Debit card - Non Rupay - Txn < 2K | NIL |
| Debit card - Non Rupay - Txn > 2K | NIL |
| Rupay Debit Card | NIL |
| UPI | NIL |
| Amex Card | 1% |
| Commercial Card (ICICI Bank ) | 1.30% |
| Commercial Card (Other Than ICICI Bank) | 1.30% |
| International Card | 3.5% |
| BANK | IMSL rate / txn (DT Plus / HP Pay) |
| AXIS BANK | Rs.10 |
| ICICI BANK | Rs.13 |
| HDFC BANK | Rs.13 |
| SBI | Rs.8 |
| Kotak | Rs.6 |
| Others | Rs.6 |
| Pay Modes | Aplicable Charges(Rs/txn) | Aplicable Charges(%) |
|---|---|---|
| Net banking (SBI) | 8 | |
| Net banking (HDFC) | 8 | |
| Net banking (ICICI) | 10 | |
| Net banking (Axis) | 10 | |
| Net banking (Others) | 6 | |
| Debit Cards < 2K (Visa / Master) | 4 | |
| Debit Cards > 2K (Visa / Master) | 14 | |
| Debit Cards (Rupay) | NIL | |
| Credit Cards (Visa/Mastercard/Rupay) | 0.85% | |
| Credit Cards (Amex) | 2.25% | |
| Credit Cards (Commercial Card) | 1.30% | |
| Wallet | 1.00% | |
| Paytm Postpaid | 1.00% | |
| UPI | NIL |
| Payment Mode | Charges applicable to customers |
|---|---|
| Debit Card =< 2K | NIL |
| Debit Card => 2K | NIL |
| Credit Card | 0.85% |
| Commercial Card - On Us [HDFC] | 1.3% |
| Commercial Card - Off Us | 1.3% |
| UPI | As per RBI Guidelines [NIL] |
| Net Banking | |
| AXIS & ICICI | Rs 10/- per Transaction |
| HDFC | Rs 8/- per Transaction |
| SBI | Rs 8/- per Transaction |
| Others | Rs 6/- per Transaction |