BENEFITS OF DRIVETRACK PLUS
Take a look at the advantages that come with DriveTrack Plus
BETTER CONTROL
On your fleet and employees
You can monitor all the transactions being done anytime with the online MIS.
On your fuel consumption
Efficiently manage your working capital by allocating funds to each card from your central pool of funds (CCMS account). Access card balances information online.
On the spends through your cards
Keep a check on the spends on each of your cards with multiple spend limits that you can determine and change.
GREATER CONVENIENCE
Cash less transactions
With DriveTrack Plus card in his pocket your employee need not carry any cash for fuel.
Central cash management system (CCMS)
Allocating funds to your drivers can't get any easier. Just login to your DriveTrack Plus web account and allocate money to any of your cards. Likewise, any of your cards with excess money can transfer funds back to CCMS account.
Electronic Funds Transfer
Your CCMS account can be recharged by various cashless modes including RTGS/NEFT.
MIS at the click of a button
Fund Transfer, NEFT and Online Bill Payment for ICICI Bank Customers
Retail Outlet Locator to locate pump
SMS based services
Mobile Website for faster access of frequently used applications
Mobile Application for Android, Windows and Apple devices.
ENHANCED SECURITY
PIN based security is employed with separate PIN for each of the user cards and Control PIN for Control card transactions. There is added level of security with control card provided for some important transactions by the customer.
No threat of theft
Because your employees need not carry cash for fuelling at all!
Insurance coverage
Insurance Cover for accidental death as well as total and partial permanent disabilities for select customers and drivers/helpers enrolled and active in the program (conditions apply).
SMS alerts on transactions
Card based CCMS Reload/Sale limits as well as Card based transaction limits
Online service block/unblock option
FABULOUS REWARDS
Reward points on fuel purchase
Whenever you fuel using your DriveTrack Plus card you earn DriveStars which can be redeemed for free fuel or lubes at participating HPCL outlets.
CASHLESS TRANSACTIONS
This smart card based program lets you purchase fuel and lubes from designated HPCL retail outlets with electronic purse in your card. There are various modes of recharging your CCMS account as well as reloading money into your user cards.
CENTRAL CASH MANAGEMENT SYSTEM
CCMS is a cash management facility in DriveTrack Plus program that enables a member to
- Provide central pool of funds available for all user cards issued to the member
- Authorize employees/drivers to transfer funds from central account to user card for fuel purchases
- Apportion funds to each user card from time to time
- Recharge this central loyalty account
VEHICLE TRACKING
The members can also track the location of their vehicles. All the driver has to do is to present the card at a participating outlet for a 'tracking transaction' post which the information will be available on your web account or on the customer care number.
MIS REPORTS
The MIS report gives you information on:
This program lets you control your fleet with useful MIS. These MIS reports are both vehicle (card) wise as well as consolidated reports of your entire fleet. You can access and download the MIS report by logging on to your account.
- CCMS Recharge
- CCMS Reload
- CCMS Balance
- Total Spends/Reload
- Vehicle wise Spends/Reload
- Card wise balances
- DriveStars Earned, Redeemed and Balance
- Time/Location of purchase
- Frequency of purchase
SMS ALERTS AND SERVICES
DriveTrack Plus offers you transaction alerts on sale, reload, vehicle tracking, rewarding etc. It also offers you SMS Services to know your balances and to request for various other services.
Please talk to the Customer Care executive for details.
SADAK KA SAATHI
Login to avail benefits
- Immediate response
- On the spot diagnosis and estimation of repairs
- Free Towing assistance up to 50 kms
SERVICE MANDI - 24 X 7 SUPPORT
HPCL in association with ServiceMandi is offering 24x7 emergency road assistance to all Oxygen carriers in case of a breakdown across the country. ServiceMandi has a network of 20,000 Technical Associates (TA) nationwide who will be giving high priority for the Oxygen carriers. A customer care team who can assist in 10 local languages supports them.
Scope of service
- Customer can download ServiceMandi app for fleet manager from google play store or call our customer care number to register a breakdown request
- Customer care will allocate nearest TA based on the location of the vehicle
- TA will reach the vehicle location
- Estimate of job cost will be shared with fleet operator
- Based on the approval from the fleet operator jobs will be carried out by TA
- Fleet operator / Driver to pay the amount to TA based on the approved estimate
- Expected time of response will be 4 hrs in normal circumstances.
Customer care number 1800 208 8800
If drivetrack team gets a breakdown, assist call they should call ServiceMandi customer care and raise the order, upon closure of the order ServiceMandi customer care team will update drivetrack team and close the loop.
- Customer can download ServiceMandi app for fleet manager from google play store or call our customer care number to register a breakdown request
- Customer care will allocate nearest TA based on the location of the vehicle
- TA will reach the vehicle location
- Estimate of job cost will be shared with fleet operator
- Based on the approval from the fleet operator jobs will be carried out by TA
- Fleet operator / Driver to pay the amount to TA based on the approved estimate
- Expected time of response will be 4 hrs in normal circumstances.
Escalation Matrix for deputing TA for Breakdown attention
- Level 1- Beyond 4 hrs to Area Manager
- Level 2- Beyond 8 hrs to Regional Manager
- Level 3- Beyond 24 hrs to Zonal Manager
CUSTOMER SERVICE
We have 24x7 customer care number for queries and assistance.
Insurance Benefit to Drivers and Helpers
