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Terms and Conditions
Terms and Conditions for Online-Payments
The Terms and Conditions contained herein shall apply to any person ("User") using the services for making payments through an online payment gateway service ("Service") offered jointly by HDFC Bank Ltd. and Avenues India Pvt Ltd (Payment Gateway Service provider), through DriveTrack Plus website i.e. www.drivetrackplus.com Each User is therefore deemed to have read and accepted these Terms and Conditions.
A. Privacy Policy
HPCL respects and protects the privacy of the individuals that access the information and use the services provided through them. Individually identifiable information about the User is not willfully disclosed to any third party without first receiving the User’s permission, as covered in this Privacy Policy.
This Privacy Policy describes HPCL’s treatment of personally identifiable information that HPCL collects when User on the HPCL’s DriveTrack Plus website. HPCL does not collect any unique information about the User (such as User’s name, email address, age, gender etc.) except when the User specifically and knowingly provide such information on the Website. Like any business interested in offering the highest quality of service to clients, HPCL may, from time to time, send email and other communication to the User tell them about the various services, features, functionality and content offered by HPCL’s DriveTrack Plus website or seek voluntary information from you.
Please be aware, however, that HPCL will release specific personal information about the User if required to do so in the following circumstances:
- a) in order to comply with any valid legal process such as a search warrant, statute, or court order, or
- b) if any of User’s actions on HPCL’s DriveTrack Plus website violate the Terms of Service or any of HPCL’s guidelines for specific services, or
- c) to protect or defend HPCL’s legal rights or property, the HPCL’s DriveTrack Plus site, or HPCL Users; or
- d) to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the security, integrity of HPCL website/offerings.
B. General Terms and Conditions For Online-Payments
- 1. Once a User has accepted these Terms and Conditions, he/ she may register and avail the Services. A User may either register on HPCL’s DriveTrack Plus website or alternatively enter in any other manner as may be specified by HPCL from time to time.
- 2. HPCL's rights, obligations, undertakings shall be subject to the laws in force in India, as well as any directives/ procedures of Government of India, and nothing contained in these Terms and Conditions shall be in derogation of HPCL's right to comply with any law enforcement agencies request or requirements relating to any User’s use of the website or information provided to or gathered by HPCL with respect to such use. Each User accepts and agrees that the provision of details of his/ her use of the Website to regulators or police or to any other third party in order to resolve disputes or complaints which relate to the Website shall be at the absolute discretion of HPCL.
- 3. If any part of these Terms and Conditions are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect.
- 4. These Terms and Conditions constitute the entire agreement between the User and HPCL. These Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and HPCL. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
- 5. The entries in the books of HPCL and/or the Payment Service Providers kept in the ordinary course of business of HPCL and/or the Payment Service Providers with regard to transactions covered under these Terms and Conditions and matters therein appearing shall be binding on the User and shall be conclusive proof of the genuineness and accuracy of the transaction.
- 6. Refund For Charge Back Transaction: In the event there is any claim for/ of charge back by the User for any reason whatsoever, such User shall immediately approach HPCL with his/ her claim details and claim refund from HPCL alone. Such refund (if any) shall be effected only by HPCL via payment gateway or by means of a demand draft or such other means as HPCL deems appropriate. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.
- 7. In these Terms and Conditions, the term “Charge back” means approved and settled card (Debit or Credit) or netbanking purchase transactions which are at any time refused, debited or charged back to Merchant account (shall also include similar debits to Payment Gateway Service Provider’s accounts, if any) by the Acquiring Bank for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
- 8. Refund for fraudulent/duplicate transaction(s): The User shall directly contact HPCL for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by HPCL alone in line with their policies and rules.
- 9. Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment,, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
- (I) In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact HPCL via e-mail or any other mode of contact as provided by HPCL to confirm payment.
- (ii) In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
- However, the User agrees that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Gateway Service Provider No communication received by the Payment Service Provider(s) in this regards shall be entertained by the Payment Service Provider(s).
C. Limitation of Liability
- 1. HPCL has made this Service available to the User as a matter of convenience. HPCL expressly disclaims any claim or liability arising out of the provision of this Service. The User agrees and acknowledges that he/ she shall be solely responsible for his/ her conduct and that HPCL reserves the right to terminate the rights to use of the Service immediately without giving any prior notice thereof.
- 2. HPCL and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the HPCL and/or the Payment Service Providers, its employees, directors, and its third party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Services.
-
3. HPCL and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the User on account of:
- (I) the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or
- (ii) any interruption or errors in the operation of the Payment Gateway.
- 4. The User shall indemnify and hold harmless the Payment Service Provider(s) and HPCL and their respective officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilization of the Services.
- 5. The User agrees that HPCL or any of its employees will not be held liable by the User for any loss or damages arising from your use of, or reliance upon the information contained on the Website, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond HPCL’s reasonable control.
D. Miscellaneous Conditions :
- 1. Any waiver of any rights available to HPCL under these Terms and Conditions shall not mean that those rights are automatically waived.
- 2. The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that HPCL or the Payment Service Provider(s) have no control over such matters.
- 3. Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, HPCL does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
- 4. HPCL, the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Website.
- 5. The User may be required to create his/ her own User ID and Password in order to register and/ or use the Services provided by HPCL on the DriveTrack Plus Website. By accepting these Terms and Conditions the User aggress that his/ her User ID and Password are very important pieces of information and it shall be the User’s own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to;
- i. Choose a new password, whenever required for security reasons.
- ii. Keep his/ her User ID & Password strictly confidential.
- iii. Be responsible for any transactions made by User under such User ID and Password.
- The User is hereby informed that HPCL will never ask the User for the User’s password in an unsolicited phone call or in an unsolicited email. The User is hereby required to sign out of his/ her HPCL account on the Website and close the web browser window when the transaction(s) have been completed. This is to ensure that others cannot access the User’s personal information and correspondence when the User happens to share a computer with someone else or is using a computer in a public place like a library or Internet café.
E. Debit/Credit Card, Bank Account Details
- 1. The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.
-
2. The User may pay to HPCL by using a debit/credit card or through online banking account. The User warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:
- i. The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
- ii. The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
- iii. The User is authorizing debit of the nominated card/ bank account for the payment selected by such User along with the applicable Fees.
- iv. The User is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.
F. Personal Information
- 1. The User agrees that, to the extent required or permitted by law, HPCL and/ or the Payment Service Provider(s) may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.
- 2. The User agrees that any communication sent by the User vide e-mail, shall imply release of information therein/ therewith to HPCL. The User agrees to be contacted via e-mail on such mails initiated by him/ her.
- 3. In addition to the information already in the possession of HPCL and/ or the Payment Service Provider(s), HPCL may have collected similar information from the User in the past. By entering the Website the User consents to the terms of HPCL’s information privacy policy and to HPCL’s continued use of previously collected information. By submitting the User’s personal information to HPCL, the User will be treated as having given his/her permission for the processing of the User’s personal data as set out herein.
- 4. The User acknowledges and agrees that his/ her information will be managed in accordance with the laws for the time in force.
G. Payment Gateway Disclaimer
- The Service is provided in order to facilitate access to view and do CCMS Recharge online. HPCL or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.
Terms and Conditions
Terms and Conditions for Online-Payments
The Terms and Conditions contained herein shall apply to any person ("User") using the services for making payments through an online payment gateway service ("Service") offered jointly by Payment Gateway Service provider, through DriveTrack Plus website i.e. www.drivetrackplus.com Each User is therefore deemed to have read and accepted these Terms and Conditions.
A. Privacy Policy
HPCL respects and protects the privacy of the individuals that access the information and use the services provided through them. Individually identifiable information about the User is not wilfully disclosed to any third party without first receiving the User’s permission, as covered in this Privacy Policy.
This Privacy Policy describes HPCL’s treatment of personally identifiable information that HPCL collects when User on the HPCL’s DriveTrack Plus website. HPCL does not collect any unique information about the User (such as User’s name, email address, age, gender etc.) except when the User specifically and knowingly provide such information on the Website. Like any business interested in offering the highest quality of service to clients, HPCL may, from time to time, send email and other communication to the User tell them about the various services, features, functionality and content offered by HPCL’s DriveTrack Plus website or seek voluntary information from you.
Please be aware, however, that HPCL will release specific personal information about the User if required to do so in the following circumstances:
- a) in order to comply with any valid legal process such as a search warrant, statute, or court order, or
- b) if any of User’s actions on HPCL’s DriveTrack Plus website violate the Terms of Service or any of HPCL’s guidelines for specific services, or
- c) to protect or defend HPCL’s legal rights or property, the HPCL’s DriveTrack Plus site, or HPCL Users; or
- d) to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the security, integrity of HPCL website/offerings.
B. General Terms and Conditions For Online-Payments
- 1. Once a User has accepted these Terms and Conditions, he/ she may register and avail the Services. A User may either register on HPCL’s DriveTrack Plus website or alternatively enter in any other manner as may be specified by HPCL from time to time.
- 2. HPCL's rights, obligations, undertakings shall be subject to the laws in force in India, as well as any directives/ procedures of Government of India, and nothing contained in these Terms and Conditions shall be in derogation of HPCL's right to comply with any law enforcement agencies request or requirements relating to any User’s use of the website or information provided to or gathered by HPCL with respect to such use. Each User accepts and agrees that the provision of details of his/ her use of the Website to regulators or police or to any other third party in order to resolve disputes or complaints which relate to the Website shall be at the absolute discretion of HPCL.
- 3. If any part of these Terms and Conditions are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect.
- 4. These Terms and Conditions constitute the entire agreement between the User and HPCL. These Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and HPCL. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
- 5. The entries in the books of HPCL and/or the Payment Service Providers kept in the ordinary course of business of HPCL and/or the Payment Service Providers with regard to transactions covered under these Terms and Conditions and matters therein appearing shall be binding on the User and shall be conclusive proof of the genuineness and accuracy of the transaction.
- 6. Refund For Charge Back Transaction: In the event there is any claim for/ of charge back by the User for any reason whatsoever, such User shall immediately approach HPCL with his/ her claim details and claim refund from HPCL alone. Such refund (if any) shall be effected only by HPCL via payment gateway or by means of a demand draft or such other means as HPCL deems appropriate. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.
- 7. In these Terms and Conditions, the term “Charge back” means approved and settled card (Debit or Credit) or netbanking purchase transactions which are at any time refused, debited or charged back to Merchant account (shall also include similar debits to Payment Gateway Service Provider’s accounts, if any) by the Acquiring Bank for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
- 8. Refund for fraudulent/duplicate transaction(s): The User shall directly contact HPCL for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by HPCL alone in line with their policies and rules.
- 9. Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s webpage, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment,, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
- (I) In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact HPCL via e-mail or any other mode of contact as provided by HPCL to confirm payment.
- (ii) In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
- However, the User agrees that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Gateway Service Provider No communication received by the Payment Service Provider(s) in this regards shall be entertained by the Payment Service Provider(s).
C. Limitation of Liability
- 1. HPCL has made this Service available to the User as a matter of convenience. HPCL expressly disclaims any claim or liability arising out of the provision of this Service. The User agrees and acknowledges that he/ she shall be solely responsible for his/ her conduct and that HPCL reserves the right to terminate the rights to use of the Service immediately without giving any prior notice thereof.
- 2. HPCL and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the HPCL and/or the Payment Service Providers, its employees, directors, and its third party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Services.
-
3. HPCL and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the User on account of:
- (I) the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or
- (ii) any interruption or errors in the operation of the Payment Gateway.
- 4. The User shall indemnify and hold harmless the Payment Service Provider(s) and HPCL and their respective officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilization of the Services.
- 5. The User agrees that HPCL or any of its employees will not be held liable by the User for any loss or damages arising from your use of, or reliance upon the information contained on the Website, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond HPCL’s reasonable control.
D. Miscellaneous Conditions :
- 1. Any waiver of any rights available to HPCL under these Terms and Conditions shall not mean that those rights are automatically waived.
- 2. The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that HPCL or the Payment Service Provider(s) have no control over such matters.
- 3. Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, HPCL does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
- 4. HPCL, the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Website.
- 5. The User may be required to create his/ her own User ID and Password in order to register and/ or use the Services provided by HPCL on the DriveTrack Plus Website. By accepting these Terms and Conditions the User aggress that his/ her User ID and Password are very important pieces of information and it shall be the User’s own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to;
- i. Choose a new password, whenever required for security reasons.
- ii. Keep his/ her User ID & Password strictly confidential.
- iii. Be responsible for any transactions made by User under such User ID and Password.
- The User is hereby informed that HPCL will never ask the User for the User’s password in an unsolicited phone call or in an unsolicited email. The User is hereby required to sign out of his/ her HPCL account on the Website and close the web browser window when the transaction(s) have been completed. This is to ensure that others cannot access the User’s personal information and correspondence when the User happens to share a computer with someone else or is using a computer in a public place like a library or Internet café.
E. Debit/Credit Card, Bank Account Details
- 1. The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card details.
-
2. The User may pay to HPCL by using a debit/credit card or through online banking account. The User warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:
- i. The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
- ii. The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
- iii. The User is authorizing debit of the nominated card/ bank account for the payment selected by such User along with the applicable Fees.
- iv. The User is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.
F. Personal Information
- 1. The User agrees that, to the extent required or permitted by law, HPCL and/ or the Payment Service Provider(s) may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.
- 2. The User agrees that any communication sent by the User vide e-mail, shall imply release of information therein/ therewith to HPCL. The User agrees to be contacted via e-mail on such mails initiated by him/ her.
- 3. In addition to the information already in the possession of HPCL and/ or the Payment Service Provider(s), HPCL may have collected similar information from the User in the past. By entering the Website the User consents to the terms of HPCL’s information privacy policy and to HPCL’s continued use of previously collected information. By submitting the User’s personal information to HPCL, the User will be treated as having given his/her permission for the processing of the User’s personal data as set out herein.
- 4. The User acknowledges and agrees that his/ her information will be managed in accordance with the laws for the time in force.
G. Payment Gateway Disclaimer
- The Service is provided in order to facilitate access to view and do CCMS Recharge online. HPCL or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified in the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.
Applicable Charges
| Mode | Net Charges (taxes applicable additionally) |
|---|---|
| Debit Card =< 2K | Rs. 4/- per transaction |
| Debit Card => 2K | Rs. 14/- per transaction |
| Credit Card | 0.85% |
| Commercial Card - On Us [HDFC] | 1.3% |
| Commercial Card - Off Us | 1.3% |
| UPI | As per RBI Guidelines [NIL] |
| Net Banking | |
| AXIS | Rs 10/- per Transaction |
| ICICI | Rs 11/- per Transaction |
| HDFC | Rs 10/- per Transaction |
| SBI | Rs 8/- per Transaction |
| J&K Bank | 1.50% |
| Kotak Mahindra Bank | Rs 9/- per Transaction |
| Others | Rs 6/- per Transaction |
Applicable Charges
| Mode | Charges |
|---|---|
| Debit Card =< 2K | Rs. 4/- per transaction |
| Debit Card => 2K | Rs. 14/- per transaction |
| Credit Card | 0.85% |
| Commercial Card - On Us [HDFC] | 1.3% |
| Commercial Card - Off Us | 1.3% |
| UPI | NIL |
| Net Banking - HPCL bears | |
| AXIS & ICICI | Rs 10/- per Transaction |
| HDFC | Rs 8/- per Transaction |
| SBI | Rs 8/- per Transaction |
| J&K Bank | 1.50% |
| Others | Rs 6/- per Transaction |
Applicable Charges
| Payment Mode | Transaction Charges |
|---|---|
| Credit Card( Domestic ) | 0.85% |
| Debit card - Non Rupay - Txn < 2K | NIL |
| Debit card - Non Rupay - Txn > 2K | NIL |
| Rupay Debit Card | NIL |
| UPI | NIL |
| Amex Card | 1% |
| Commercial Card (ICICI Bank ) | 1.30% |
| Commercial Card (Other Than ICICI Bank) | 1.30% |
| International Card | 3.5% |
| BANK | IMSL rate / txn (DT Plus / HP Pay) |
| AXIS BANK | Rs.10 |
| ICICI BANK | Rs.13 |
| HDFC BANK | Rs.13 |
| SBI | Rs.8 |
| Kotak | Rs.6 |
| Others | Rs.6 |
Applicable Charges
| Pay Modes | Aplicable Charges(Rs/txn) | Aplicable Charges(%) |
|---|---|---|
| Net banking (SBI) | 8 | |
| Net banking (HDFC) | 8 | |
| Net banking (ICICI) | 10 | |
| Net banking (Axis) | 10 | |
| Net banking (Others) | 6 | |
| Debit Cards < 2K (Visa / Master) | 4 | |
| Debit Cards > 2K (Visa / Master) | 14 | |
| Debit Cards (Rupay) | NIL | |
| Credit Cards (Visa/Mastercard/Rupay) | 0.85% | |
| Credit Cards (Amex) | 2.25% | |
| Credit Cards (Commercial Card) | 1.30% | |
| Wallet | 1.00% | |
| Paytm Postpaid | 1.00% | |
| UPI | NIL |
Applicable Charges
| Payment Mode | Charges applicable to customers |
|---|---|
| Debit Card =< 2K | NIL |
| Debit Card => 2K | NIL |
| Credit Card | 0.85% |
| Commercial Card - On Us [HDFC] | 1.3% |
| Commercial Card - Off Us | 1.3% |
| UPI | As per RBI Guidelines [NIL] |
| Net Banking | |
| AXIS & ICICI | Rs 10/- per Transaction |
| HDFC | Rs 8/- per Transaction |
| SBI | Rs 8/- per Transaction |
| Others | Rs 6/- per Transaction |
TERMS AND CONDITIONS
TERMS AND CONDITIONS:
- DriveTrack Plus® Card is a convenient payment card for efficient management of fleet. This FleetCard program is operated by Hindustan Petroleum Corporation Limited (HPCL). The program also provides fuel management and gifting solutions to corporate customers.
- The word “Card” refers to DriveTrack Plus®card and the word “Program” refers to DriveTrack Plus® card program operated by HPCL.
- “Member” means a business entity which is a member of DriveTrack Plus®Program on approval after enrollment.
- Members of DriveTrack Plus®rewards program earn “DriveStarsTM” reward points on their fuel and lubes purchases.
- DriveTrack Plus®is a registered trademark and hence is property of HPCL. HPCL reserves the rights and authority related to usage of the trademark and the card program. Unauthorized use of this trademark is strictly prohibited.
- T & Cs are liable to change without prior notice.
Membership and Enrolment:
- Any business entity or individual with a fleet size of minimum 3 vehicles can enroll into the DriveTrack Plus®program. Corporate customers with gifting or fuel requirement for their vehicles and / or employees can also enroll into this program. The program is also convenient and useful for non-fleet customers with regular bulk fuel requirements for their machines, equipments, DG Sets etc.
- Enrolment fee is Rs. 50 per Vehicle or per card.
- Any individual designated by the member for using the DriveTrack Plus®Card must be above18 years of age.
- Fleet can comprise all types of vehicles with 4 wheels and above (not applicable for non-fleet customers). The user card for the fleet customer shall be vehicle specific. For fleet customers with attach vehicles, cards will be generic in nature. For corporate customers, it shall be employee specific or vehicle specific, as desired by Corporate. For all non-fleet customers, generic cards will be issued.
- The DriveTrack Plus® fleet card can be used for the purchase of products and services available at participating HPCL fuel outlets.
- The application form will be invalid if it is incomplete, unsigned or with incomplete documents.
- Membership to the DriveTrack Plus®program is at the sole discretion of HPCL.
- Applicants will receive their DriveTrack Plus®Fleet cards in 21 working days.
- In case of loss of card, replacement card can be issued on payment of Rs. 50 per card.
- All cards come with a PIN security feature which is activated on the first time usage.
- The loss of the card should be immediately reported to the customer care centre which will arrange to hotlist the card with in 48 Hrs. However, HPCL will not be liable for any misuse whatsoever during the interim period.
- Any liability arising out of card loss, misuse or out of sharing User Card PIN, Control Card PIN or weblogin password consciously or otherwise, would render the member liable for all the losses.
- Recall of the Customer ID, Control Card PIN, User Card PIN, web login and password is the member’s responsibility. HPCL must be intimated in writing, following which it will disable the old passwords/PIN and issue a new one.
- All communication will be mailed to the member’s registered address as per record given at the time of enrollment in the DriveTrack Plus®program. Registered address can be the mailing address as given in the application format the time of enrollment for DriveTrack Plus®cards or to the address conveyed by the member from time to time as per standard procedure of change of address. Members are advised to keep their contact details updated.
- HPCL will not be responsible for any communication not received by member.
- DriveTrack Plus®card membership is valid for 3 years from the date of enrolment. Renewal of membership to the program is at the sole discretion of HPCL.
- DriveTrack Plus®Program will be in operation till such time as HPCL decides to terminate the program at anytime, with or without notice.
- Information provided by the member in the application form can be used by HPCL for marketing activities with due confidentiality.
- The DriveTrack Plus®card can be used only for the purchase of products/items activated on the card.
- HPCL reserves the right to grant or refuse member to DriveTrack Plus® program.
- Customers with attached vehicles shall indemnify HPCL against any claim of whatsoever nature raised by the owners of the vehicle.
Use of DriveTrack Plus Card:
- The user card must be loaded by members at any of the participating HPCL petrol pumps.
- The minimum reload amount is Rs. 50 for any card. Any additional reload amount must be in multiples of Rs. 100. The amount loaded on to the card is a payment towards future purchases at participating HPCL petrol pumps.
- Various limits applicable on purchases & other transactions through the cards will be as decided by HPCL.
Use of CCMS account:
- Every member is issued a Control Card and as many User Cards as the number of vehicles applied for enrolment in the program in respect of that member. A central account for Central Cash Management System (CCMS) is provided to member for effective management of the USER CARDs.
- The CCMS account can be recharged by various modes like NEFT, RTGS, IMPS etc.
- Other modes of loading the CCMS account will be as allowed by HPCL and will be communicated separately. A transaction fee may be charged on CCMS transaction and will be decided by HPCL from time to time.
- In any case at any point of time, the amount loaded on to the card or CCMS account will not be refunded as cash by HPCL
Accrual of reward points and redemption:
- The currency of the reward program is called DriveStarsTM.
- DriveStarsTM will be earned as per program rules, which can change at any time on sole discretion of HPCL.
- DriveStarsTM can be redeemed for rewards in accordance of terms and conditions of the program.
- DrivestarsTM will be valid for 3 years from the year of earning.
- DriveStarsTM earned on any number of user cards owned by the corporate (one customer ID) will be clubbed.
- DriveStarsTM can be redeemed for rewards only by the member or an authorized representative of the member.
- DriveStarsTM cannot be exchanged for cash at any point of time. These DriveStarsTM may only be redeemed for fuel or gifts or any other benefits as per the terms and conditions of the DriveTrack Plus®card program.
- DriveStarsTM are presently rewarded on quarterly basis (after a quarter ends), based on purchase by a customer in a quarter.
- Members cannot transfer, sell or assign DriveStarsTM or benefits to any other entity in violation of program rules. HPCL will be free to take any action as it may deem fit in such cases.
- In case a member has not been credited with DriveStarsTM for any transaction, he or she must inform HPCL in writing, enclosing the original invoice of the card transaction
- In case of gift redemption, the gift will be delivered to the member’s address as confirmed at the time of redemption application. The gift will be delivered to the member within a reasonable time. In case of gifts not delivered or can not be delivered for any reason whatsoever, the DriveStarsTM will be credited back to the member’s CCMS account within a reasonable time.
- HPCL reserves the right to add, change or cancel any redemption option / terms and conditions without prior notice at any point of time. HPCL also reserves the right to cancel any redemption request on suitable grounds (like improper and incomplete address or product unavailability etc.). DriveStarsTM will be credited back to the member’s CCMS account within a reasonable period. Gifts are subject to availability and can change from time to time. Gifts and DriveStarsTM required for these gift items are subject to change from time to time, without prior notice. For latest copy of catalogue, the member can log into his CCMS account at www.drivetrackplus.com.
- The terms and conditions, including warranty and servicing applicable to the gift items will be as per the terms and conditions devised by their respective manufacturers, available along with the gifts. For gift vouchers, the terms and conditions are mentioned on them. The product’s terms and conditions, which have been devised by the manufacturer, will be applicable, once the member receives the product
- The member must ensure that the gift is received by him in sealed and packed condition only
- Gifts redeemed are not transferable and cash in lieu of prizes will not be offered
- HPCL will not be responsible for the performance of any of the gifts and is also not responsible for any loss/ injury/ expense arising out of the usage of the gifts.
- The actual gifts may differ in size, shape, or color as compared to the ones depicted in our communications or catalogue
- In case of Fuel redemption, the customer can redeem full or part of available DriveStarsTM (subject to terms and conditions). The equivalent value of DriveStarsTM will be credited to his CCMS account.
- There can be only one redemption request placed at a time.
- HPCL, from time to time, may give additional reward points for CCMS recharge through EFT
Use of EFT (Electronic Fund Transfer):
- Any member wishing to avail EFT facility needs to map his/her customer ID and control card number after which transactions can be done. Customer can get in touch with the concerned HPCL Marketing Officer for mapping
- After mapping is done, Customer can request for an EFT format from his/her HPCL Marketing Officer, which he can use to add beneficiary and then transfer the money to his/her mapped CCMS account
- NEFT / RTGS procedure prescribed by competent authority should be followed in this respect. HPCL will not be responsible for any delay or cancellation of transaction, since this is a banking procedure
- The member can get in touch with his/her bank for terms and conditions of EFT.
General T & Cs:
- The list of participating DriveTrack Plus®petrol pumps may change at any point of time, without any prior notice. However, the latest list may be obtained from HPCL by requesting for the same or can be obtained from the website
- HPCL can discontinue DriveTrack Plus®membership to any member who violates the terms and conditions of the program, including redemption of rewards. HPCL also reserves the right to discontinue membership of any member whose actions are inconsistent with local or state laws, statutes or ordinances. In such cases, members will lose all accumulated DriveStarsTM as well as rewards, benefits and privileges associated with the program
- HPCL reserves the right to interpret the program rules at its sole discretion.
- The program rules can be changed, modified or deleted by HPCL at its sole discretion, with or without notice, even though changes may affect the value of DriveStarsTM or rewards already accumulated. HPCL may increase or decrease the number of DriveStarsTM required to claim a reward, or limit the number of participating outlets for a particular reward.
- A number of services and benefits are available to the members of DriveTrack Plus®fleet card program. These services and benefits are offered solely at the discretion of HPCL and are subjected to change time to time.
- The DriveTrack Plus®program rules do not constitute a contractual relationship between HPCL and the members.
- The DriveTrack Plus®program rules cannot be construed as establishing an agency, partnership or joint venture between HPCL and the members.
- HPCL expects every member to be knowledgeable about the program rules and the number of DriveStarsTM in his or her account. Members will be advised on matters of interest, including notification of program changes and sale/purchase statements from time to time.
- In case of cancellation of the card/membership, no amount is refundable.
- Terms and conditions of the DriveTrack Plus® Program are governed by the laws of the Republic of India and will be restricted to the Mumbai jurisdiction under the Mumbai Court.
PRIVACY POLICY
PRIVACY POLICY
As a general rule, this website does not collect Personal Information about you when you visit the site automatically. You can generally visit the site without revealing Personal Information, unless you choose to provide such information. If the HPCL DriveTrack Plus website requests you to provide personal information, adequate security measures will be taken to protect your personal information.
SITE VISIT DATA:
This website records your visit and logs the following information for statistical purposes: your server's address; the name of the top-level domain from which you access the Internet (for example, .gov, .com, .in, etc.); the type of browser you use; the date and time you access the site; the pages you have accessed and the documents downloaded and the previous Internet address from which you linked directly to the site. We will not identify users or their browsing activities, except when a law enforcement agency may exercise a warrant to inspect the service provider's logs.
COOKIES
When you visit some websites, they may download small pieces of software on your computer/browsing device known as cookies. Some cookies collect personal information to recognize your computer in the future. We only use non-persistent cookies or "per-session cookies".
Per-session cookies serve technical purposes, like providing seamless navigation through this website. These cookies do not collect personal information on users and they are deleted as soon as you leave our website.
The cookies do not permanently record data and they are not stored on your computer's hard drive. The cookies are stored in memory and are only available during an active browser session. Again, once you close your browser, the cookie disappears.
EMAIL MANAGEMENT
Your email address will only be recorded if you choose to send a message. (For example, Know more about DriveTrack Plus) It will only be used for the purpose for which you have provided it and will not be added to a mailing list. Your email address will not be used for any other purpose, and will not be disclosed, without your consent.
COLLECTION OF PERSONAL INFORMATION:
If HPCL DriveTrack Plus website requests you for any other Personal Information you will be informed how it will be used if you choose to give it. If at any time you believe the principles referred to in this privacy statement have not been followed, or have any other comments on these principles, please notify the webmaster through the contact us page.
Note: The use of the term "Personal Information" in this privacy statement refers to any information from which your identity is apparent or can be reasonably ascertained.